Refund policy

Return & Exchange Policy

We want you to love your purchase! However, please note that we do not accept returns—we only offer exchanges for eligible items.

Exchange Guidelines:

• Items must be unworn, unused, and in their original condition with tags attached.
• Exchanges must be requested within 7 days of receiving your order.
• Customers are responsible for any return shipping costs associated with the exchange.

Non-Exchangeable Items:

• Final sale items, gift cards, and personalized products cannot be exchanged.
• Items that show signs of wear, damage, or missing original packaging will not be accepted.

To request an exchange, please contact our customer service team at info@erayathelabel.com .

We appreciate your understanding and thank you for shopping with us!